CME7.1 : Configuring Whisper Intercom Feature

CUCME
Cisco Unified CME 7.1 introduced Whisper Intercom feature.This feature allows a user to call to a busy extension.When a phone user dials a whisper intercom line, the called phone automatically answers using speakerphone mode, providing a one-way voice path from the caller to the called party, regardless of whether the called party is busy or idle.The calling party can only be heard by the recipient of call.If called phone was busy,the original caller on the receiving phone does not hear the whisper call. The phone receiving a whisper page displays the extension and name of the party initiating the whisper page and CUCME plays a zipzip tone before the called party hears the caller's voice thus establishing a one-way audio channel. If the called party wants to speak to the…
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CUCME 7.1 : Configuring Single Number Reach

CUCME
Beginning with CME 7.1, Cisco has included single number reach (SNR) in IOS Software Releases.It allows users to answer incoming calls on their desktop IP phone or at a remote destination, such as a cell phone,home phone etc. and to pick up in-progress calls on the desktop phone or the remote phone without losing the connection.  This allows callers to use a single number to reach the phone user hence named Single Number Reach. Calls that are not answered can be forwarded to voice mail. For incoming calls to the SNR extension, Cisco Unified CME rings the desktop IP phone first. If the IP phone does not answer within the configured amount of time, it rings the configured remote number while continuing to ring the IP phone. Unanswered calls are…
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