After several readers have visited my blog and downloaded Cisco Unified Presence Server Deployment Video Cook Book , I have decided to provide all other blog readers with an opportunity to preview the contents of book. To give further insight into it , i have also included several FREE video tutorials.

You can download LITE version of ebook here for FREE.(Right click to save).

Cisco Unified Presence Server Video Cook Book ToC (Lite)

So, what are you waiting for ? Download the FREE version of ebook & Enjoy Studying ! . If you like the product and want the FULL version , you can get it here:

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Remember , Cisco Unified Presence  Server Deployment Video Cook Book (FULL Version) includes 35+ Detailed Step-By-Step Video Tutorials focusing on Cisco Unified Presence Server 7 , as well as Microsoft Office Communicator Server 2007 , Cisco Unified Communication Manager 7 and Cisco Unity Connection 7 integration . Not only this , but you will be able to avail  UNLIMITED FULL 1 YEAR FREE UPDATES with new and additional content.

For Downloading the FULL product , click here :

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Ben is a program manager with the CCIE program at Cisco Systems, Inc., where he manages exam content for the CCIE Voice track. Prior to joining the CCIE program, Ng worked in Cisco’s Technical Assistance Center (TAC) where he provided technical and escalation support to Cisco customers on WAN, LAN switching, Multi-Service, and Unified Communications technologies. Ben is excited about how Cisco technologies, UC in particular, are redefining how people communicate with one another; and he is passionate about enabling engineers to excel in Cisco UC careers via training and certifications. Certified in CCIE R&S and Voice, Ben also holds a Master of Science in Telecommunications Management from Oklahoma State University.

You can get in touch with Ben NG here:

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Beginning with CME 7.1, Cisco has included single number reach (SNR) in IOS Software Releases.It allows users to answer incoming calls on their desktop IP phone or at a remote destination, such as a cell phone,home phone etc. and to pick up in-progress calls on the desktop phone or the remote phone without losing the connection.  This allows callers to use a single number to reach the phone user hence named Single Number Reach. Calls that are not answered can be forwarded to voice mail.

For incoming calls to the SNR extension, Cisco Unified CME rings the desktop IP phone first. If the IP phone does not answer within the configured amount of time, it rings the configured remote number while continuing to ring the IP phone. Unanswered calls are sent to a configured voice-mail number.

Remote Destinations can be either of following:

• Mobile (cellular) phones.
• Smart phones.
• IP phones not belonging to the same Cisco Unified CME router as the desktop phone.
• Home phone numbers in the PSTN. Supported PSTN interfaces include PRI, BRI, SIP, and FXO.

The IP phone user has these options for handling calls made to the SNR extension:

•Pull back the call from the remote phone—Phone user can manually pull back the call to the SNR extension by pressing the Resume soft key, which disconnects the call from the remote phone.

•Send the call to remote phone—Phone user can send the call to the remote phone by using the Mobility soft key. While connected to the call, the phone user can press the Mobility soft key and select “Send call to mobile.” The call is forwarded to the remote phone.

•Enable or disable Single Number Reach—While the IP phone is in the idle state, the user can toggle the SNR feature on and off by using the Mobility soft key. If the user disables SNR, Cisco Unified CME does not ring the remote number.

Configuration:

ephone-template 1
softkeys idle Dnd Gpickup Pickup Mobility
softkeys connected Endcall Hold LiveRcd Mobility
!
ephone-dn 10
number 4001
mobility
snr 4085551212 delay 5 timeout 15 cfwd-noan 4003
!
ephone 10
ephone-template 1
button 1:10
!

Cisco Unified CME 7.1 introduced Whisper Intercom feature.This feature allows a user to call to a busy extension.When a phone user dials a whisper intercom line, the called phone automatically answers using speakerphone mode, providing a one-way voice path from the caller to the called party, regardless of whether the called party is busy or idle.The calling party can only be heard by the recipient of call.If called phone was busy,the original caller on the receiving phone does not hear the whisper call.

The phone receiving a whisper page displays the extension and name of the party initiating the whisper page and CUCME plays a zipzip tone before the called party hears the caller’s voice thus establishing a one-way audio channel. If the called party wants to speak to the caller, the called party  has to select the intercom line button on their phone. Pressing intercom line button on called phone changes the call state to connected (two-way audio).The lamp for intercom buttons are colored amber to indicate one-way audio for whisper intercom and green to indicate two-way audio for standard intercom.

Only one intercom call, either inbound or outbound, is allowed on the phone at one time. No call features are supported for intercom calls. Intercom lines cannot be shared. A directory number can only be either a regular intercom or whisper intercom type.  Whisper intercom directory number must be configured for each phone that requires the Whisper Intercom feature.A whisper intercom directory number can place calls only to another whisper intercom directory number. Calls between a whisper intercom directory number and a standard directory number or intercom directory number are rejected with a busy tone.

Prerequisites:

•Cisco Unified CME 7.1 or a later version.

•IP phones require SCCP 12.0 or a later version.
Restrictions:

•Supported on SCCP phones only

•Not supported on single-line phone models such as the Cisco Unified IP Phone 7906 or 7911.

•Whisper intercom directory numbers can place calls only to other whisper intercom numbers.

•A directory number can be configured as either a regular intercom or a whisper intercom, not both.

•Dual-line and octo-line directory numbers are not supported as intercom lines.

•Only one intercom call, either incoming or outgoing, is allowed on the phone at one time.

•Call features are not supported on intercom calls.

Enabling Whisper Intercom Feature:

The following example shows that Whisper Intercom is enabled for extension 1002:

ephone-dn 5
number 4001
whisper-intercom speed-dial 4002 label “Manager”
!
ephone 5
button 1:1 2:5

ephone-dn 6
number 4002
whisper-intercom speed-dial 4001 label “Assistant”
!
ephone 6
button 1:2 2:6

Line 2 for both ephones is Whisper Intercom Line

Verification:

show ephone-dn whisper

!

A presence service is a system for finding,retrieving, and distributing presence information from a source, called a presence entity (presentity), to an interested party called a watcher.Presence Service enables the calling party to know before dialing whether the called party is available.Presence features uses SIP SUBSCRIBE and NOTIFY methods to allow users and applications to subscribe to changes in the line status of phones in a Cisco Unified CME .Phones act as watchers and a presentity is identified by a directory number on a phone.

SIP phones and trunks use SIP messages for presence information; SCCP phones use presence primitives in SCCP messages.SIP/SCCP phones can subscribe to Busy Lamp Field (BLF) speed-dial notification as well as BLF for directory call lists for missed calls, placed calls, and received calls.

Here are the steps you need to setup BASIC presence feature in CUCME:

• Enabling Presence for Internal Lines:

cucme(config)#sip-ua
cucme(config-sip-ua)#presence enable
cucme(config)#presence
cucme(config-presence)#max-subscription 100
cucme(config-presence)#presence call-list

• SCCP : Enabling a Directory Number to be Watched :

cucme(config)#ephone-dn 2
cucme(config-ephone-dn)#allow watch

• SIP : Enabling a Directory Number to be Watched :

cucme(config)#voice register dn 2
cucme(config-ephone-dn)#allow watch

• SCCP : Enabling BLF Monitoring for Speed-Dials and Call Lists :

cucme(config)#ephone 2
cucme(config-ephone)#blf-speed-dial 1 3001 label “Receptionist”

Enable “Phone Based Monitoring” using following syntax:

cucme(config)#ephone 2
cucme(config-ephone)#blf-speed-dial 1  3001 label “Receptionist” device

• SIP: Enabling BLF Monitoring for Speed-Dials and Call Lists:

cucme(config)#voice register pool 2
cucme(config-ephone)#blf-speed-dial 1 3001 label “Receptionist”