The Definitive Guide to help you learn & master Cisco Unified Communications Products & Technologies

"Authored by Dual CCIE"

Tariq Ahmad

CCIEx2 #26141


 CCIE Voice LAB Guide Detail

CCIE Voice Lab Study Guide is specifically tailored to help address the gap between candidates with knowledge & how can they tailor their knowledge for CCIE Lab Success. It’s an essential lab guide that will help you to accelerate your CCIE studies & be comfortable with the CCIE Voice Lab v3.0 Blueprint topics. It’s a valuable tool for students who wish to acquire advanced level knowledge as well as for students preparing to attend CCIE Voice Bootcamp.

CCIE VOICE LAB STUDY GUIDE covers topics covering all products listed on CCIE Voice Blueprint. These include Unified Communication Manager(UCM) 7x,Unity Connection (UC) 7x,Unified Contact Center Express (UCCX) 7x, Unified Presence Server (CUPS) 7x , Unified Communications Manager Express (CUCME) 7x & Unified Cisco Unity Express (CUE)



  Campus Infrastructure and Services
  UCM & UCME Endpoints
  Voice Gateways,Gatekeeper & CUBE
  Call Routing Policies
  High Availability(HA) features
  Media Resources & Supplementary Services
  CUCM Voice Applications
  Cisco Unified Contact Center Express
  Cisco Unified Presence

HLD Diagram :

Table Of Contents :

Here is the detailed description  of each sections & its tasks that are covered in this LAB Guide.

Campus Infrastructure and Services

Infrastructure is the key in today’s modern high-end networks. Setting up your infrastructure according to baseline recommendations is the key to success not only in CCIE lab preparations but also in real world scenarios. This section will cover these topics & much more in greater depth & detail :

Check Configuring & Understanding Native vlan & voice vlan for PC Port access & Unified IP Phones respectively
Check Configuring Switched Virtual interfaces for Layer 3 routing
Check Configuring EtherSwitch Modules as for trunking interfaces
Check Using CDP for port mappings , adjusting & tuning CDP for optimized performance & cdp v2 adverstisements
Check  Understanding DHCP address acquisiton , TFTP (Option 150/Option 66), ip helper-address , Cisco Security Agent (CSA) , NTP synchornization via (ntp master,server etc) , UDP broadcast protocols e.g UDP 67 , 68  via ip forward-protocol configuration 

CUCM & CUCME Endpoints

UCM is the brain of Unified Communications Portfolio. Along side UCME which will cater for branch side offices while UCM is for high-capacity,high-performance evironments. This section will cover these topics & much more in greater depth & detail :

Check  Configuring CUCM for Unified IP Phones registration (auto-registration protocol, EPNM settings etc.) via SIP & SCCP 
Check Setting UCM Servers, UCM Groups for redundancy ,  Device Pools, Date/Time Groups
Check Using the infrastructure services for various network related tasks 
Check Configuring & optimizing service parameters & enterprise parameters for a smooth UCM operation & maintenance
Check  Usings several common UCM cli commands for quick verification & debugging of Informix database entries
Check Tips on configuring similar tasks together & effectively saving time in lab
Check Removing reliance on DNS Servers for IP Phone Services URL
Check Understanding need for G711/G729/G722 codecs & their bandwidth requirements 
Check Understanding & configuring SIP Dial rules & KPML / enbloc digit dialing patterns
Check  Configuring & understanding UCME via telephony-service setup , dual / octo-line DNs, busy trigger & button commands

Voice Gateways , Gatekeeper & CUBE

Connectivity outside an enterprise is the need of today. This is where Gateways play an important role for connectivity, Gatekeepers help with bandwidth provisioning & Call Admission Control & Unified Border Element helps peer up with IP to IP Gateway functionality. This section will cover these topics & much more in greater depth & detail :

Check  Understanding Primary & Secondary CPE configurations for MGCP / H323 / SIP gateways
Check Configuring MGCP fallback , switchback modes & failover setup
Check Understanding & configuring ISDN channel assignments ( top-down,bottom-up approach), clocking network source , linecoding , framing , voice-class codec, vad & dtmf-relay requirements 
Check Implementing defaut-technology prefixes for Gatekeeper Call Routing , establishing Call routing via gatekeeper controller H.225 trunks, establishing inter & intra-zone communications, RAS communications etc

Call Routing Policies & HA Features

Call Routing is at the heart of UC Systems. Combined with HA features e.g AAR , it’s vital for today’s network’s resiliency & reliability.It’s a vital component of CCIE Lab. This section will cover these topics & much more in greater depth & detail :

Check Configure POTS/VOIP dial-peers for inbound & outbound call routing rules
Check Understanding voice translation rules , profiles , voice-port for ANI/DNIS/RDNIS & call type (local,national,international)  manipulation
Check Understanding & implementing “Local Route Groups” to reduce complexities of Route Plan for several hundred/thousand sites e.g Standard LRG 
Check Building & managing Global Dial plans i.e via Globalization  & Localization of E.164 IETF number format & adhering to different international/long distance/local callers Calling Numbering needs
Check  Making use of Calling Number Prefixes, Calling/Called Party Transformation Patterns
Check Understanding & Configuring Device Mobility ( PL, DMI , DMG etc)
Check Understanding & Configuring Unified Mobility i.e SNR/MVA requirements  ( Remote Destination Profiles, Remote Destination etc. )
Check Configuring Application Dial Rules ( ADR’s) for transparent call routing via addition of prefixes
Check Configuring Automated Alternate Routing , implementing SRST , SRST backup dial-plans , call-manager-fallback requirements ,Offnet call routing
Check Setting up Ephone hunt algorithm, hunt groups for sales/support calls etc

Locations CAC , Media Resources , Supplementary Services & Voice Applications

CAC (Call Admission Control) mechanisms, Media resources e.g transcoders/conference bridges, Services such as Park, Hold, Conference, Privacy, & applications like Extension Mobility are all necessary for understanding depth of technologies covered in CCIE lab. This section will cover these topics & much more in greater depth & detail :

Check Unicast MOH , multicast MOH , MRG , MRGL setup
Check Setting up Privacy settings , built-in bridges , softkey templates, phone button templates etc
Check Implementing Call parking , directed call parking etc
Check Configuring Extension Mobility , CFUR etc
Check  Annunciator playback services & others via IP Voice Media Streaming App (Service)
Check  Customizing IP Phone for background image/ custom ringtones deployment via XML configuration files & much more


Application Servers ( Unified Connection for VM , UCCX for Agent setup & ICD/AA scripting setup & CUPS for IM Presence Services ) are very important Lab topics. This section will cover these topics & much more in greater depth & detail :

Check Understanding Automatic import/manual configuration of UM users
Check Configuring VM setup wizard illustration, MWI config & synchronization , configuring voice mail mask , vm profiles , VM user CoS etc
Check Understanding & configuring Phone view/ Visual voice mail setup & services
Check Setting up basic UCCX components & integration into UCM (setting up AXL Service providers, jtapi , rmcm subsystems etc. ) , ICD application setup , skills based routing , utilizing IP Phone Agent services etc
Check Configuring CUPS basic integration , BLF speed dials, CUP & CUPS user licensing & End User integration & much more

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    This product deployment guide was developed by Tariq Ahmad. All rights reserved. No part of this book may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, or by any information storage and retrieval system, without written permission from the author. In doing so all future updates are forfeited. Cisco®, Cisco® Systems, and CCIE (Cisco® Certified Internetwork Expert) are registered trademarks of Cisco® Systems, Inc. and or its affiliates in the U.S. and other countries.

    This publication, CCIE VOICE LAB STUDY GUIDE is designed to provide technical information and assist candidates in the preparation for CISCO Systems CCNA Voice, CCNP Voice as well as CCIE Voice Lab Exam. The information may also assist any networking engineer in his or her day-to-day duties. While every effort has been made to ensure this book is complete and as accurate as possible, the enclosed information is provided on an 'as is' basis. The author, and PacketWisdom.Com, shall have neither liability nor responsibility to any person or entity with respect to any loss or damages arising from the information contained in this book. The opinions expressed in this book belong to the author and are not necessarily those of Cisco Systems, Inc. This book is NOT sponsored by, endorsed by or affiliated with Cisco Systems, Inc. Any personal information received will only be used to fill your order. We will not sell or redistribute your information to anyone. Refunds will not be considered once the purchase is complete. The Book will be personalized using watermarks. The right is reserved to refuse the sale of the  CCIE VOICE LAB STUDY GUIDE to any individual linked to, listed as a member of, or associated with dump, group-buys and/or illegal sharing sites!